• Call Center Representative - multiple openings

    Job ID 2017-1045
    Job Locations
    US-NY-White Plains
  • Overview

    Who are We?


    Reis provides the most trusted commercial real estate data and analytics which positions us as value-added counselors to our clients. Reis’s diverse offerings span the investment, property development, lending, and media industries. We’re a company with huge impact and our integrity shines through the products we build, the clients we serve and the employees who continue to make us successful every day.


    What You’ll Do

    Our Operations team is looking to build on our company’s successful growth and we’re seeking a Research Associate to join our Call Center team!


    You’ll obtain detailed property-level information to generate market intelligence for the commercial real estate industry. You’ll gain expertise in business-to-business telephone interviews and web based surveys, managing conversations with industry professionals. You’ll receive extensive product training to ensure your success. On a daily basis, you’ll be responsible for: 

    • Conducting business-to-business telephone interviews with industry professionals, following prescribed scripts.
    • Confirming and entering all information collected into an automated, cloud-based digital survey platform in real time.
    • Reviewing websites to obtain and validate information as needed.
    • Calculations to reconcile data for publication.
    • Processing all needed data corrections from QA and/or Team Leaders on a timely basis.
    • Discovering new contacts through strategic internet research for properties to be surveyed.


    Who are You?

    REIS fosters a culture of continual improvement. We seek out people who are goal-oriented, highly motivated, flexible, and always looking for ways to make things better. In our Operations teams, we like people who are detail-oriented, flexible and not afraid of the phone!

    • 6+ months in a Customer Service, Telemarketing or Call Center environment.
    • Associates or Bachelor’s Degree a plus.
    • Must have basic keyboard/typing skills.
    • Must have a basic understanding of the Internet, including how to receive and send email.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, time and currency.
    • Basic Excel skills.


    All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.


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